Customer Experience Manager (d/f/m)

Full-time

vivenu HQ

Customer Success Management

Empowering limitless ticketing worldwide. The challenge for you?


The company


As of today, hundreds of thousands of sellers around the globe rely on ticketing solutions that haven’t kept up with their needs and expectations. That’s why we are founded to break limitations and unlock huge potentials. We democratize access to full-featured ticketing with our self-empowering unified platform. vivenu is backed by leading tech VCs and exceptional entrepreneurs. We are challengers and innovators - a passionate team of people that goes above and beyond.



The Role


  • Quickly develop a deep understanding of vivenu’s platform and help customers navigating the variety of tools 
  • Build outstanding partnerships with customers to effectively support them through phone, live chat, and email communications, adapting to fluctuations in the volume of incoming inquiries
  • Co-organize and support fruitful workshops for ticket sellers and prospective customers 
  • Empower customers to realize their ticketing ideas in self-service 
  • Be the voice of customer back to our product organization, communicate trending customer feedback and ideas 



You


  • University degree or equivalent
  • Willing to go above and beyond for the customers and foster strong relationships
  • Having a customer first mentality and always be learning
  • Fluency in English and German required
  • Creative problem solver and logical thinker
  • Preferably prior experience in SaaS customer success management



Benefits


  • We make sure that you feel comfortable - Everything is taken care of (selection of free drinks, company wide engagement meetings, relaxing areas...)
  • We want to connect people. We organize weekly events to strengthen the team spirit
  • We want you to grow with the company. Therefore we offer company-wide workshops and depending on the position we provide you with a budget for courses, books and conferences
  • We put great emphasis on an exchange across all divisions and levels. Regardless of team or hierarchy level - you will always have the opportunity to network with others and enjoy our open feedback culture
  • We support our international applicants in relocating to our HQ with our relocation package



Other


It's all about excitement. We are a team of mission-driven people looking for talents willing to take on a challenge!


If this particular position is not for you, make sure to check out our other positions and be so generous to share it with other awesome people in your network. We are growing... There are always chances to join the team!